Question: What brand is Eropair?
Answer: EROPAIR is an independent brand designed for couples under HISMITH. We are dedicated to enhance the experience and fun of interaction between partners in different places, so Eropair provides the best interactive toys for couples, even if you and your partner are in different places, you can still walk with love and experience the thrill of orgasm at the same time.
Question: What is the difference between APP control model and Speed dial control model?
Answer: Yes, The App control model has 3 controlling way, you can control your hismith premium sex machine by Hismith APP, Remote controller or the speed dial. and the Speed dial control model, you can only control hismith premium sex machine by the speed dial.
Question: How is hismith sex machine? can i trust hismith sex machine for such expensive?
Answer: Yes, Hismith sex machine stands for the good one!
Question: Does it have a USA standard plug in for power?
Answer: Yes, We can supply a USA standard plug, every machine with come with that. Also, we can supply EU / AU / UK adapter too. it ships according to the shipping country.
Question: What should I do if the power indicator light of the machine flashes or does not light up?
Answer: If the machine is connected normally but the power indicator light is off or flashing, please do the following simple steps when the power is turned on:Step 1: Please pull out the controller from the machine first, and check if the power indicator light is always on. If the power indicator light returns to constant light, it means that there is a problem with the controller. If the power indicator light is still off or flashing , please do the second step.Step 2: Please pull out the power cord from the machine first, and check whether the power indicator light is always on. If the power indicator light returns to normal light, it means that there is a problem with the wire box or motor of the machine. If the power indicator light is still on If it is off or flashing, please go to the third step.Step 3: Please check whether the power cord is damaged or not connected properly. If there is any damage, please let us know. If it is not connected properly, please reconnect and then test the machine.
Question: What should I do if the drawer rod of the machine cannot be installed?
Answer: Please loosen the screw at the connection between the swing arm and the slider. Try to insert the insertion rod again. If it still cannot be inserted, please take a picture of the thread inside the insertion rod and provide it to us.
Question: If I encounter after-sales problems, who should I contact?
Answer: If you encounter problems, you can contact service@eropair.com at any time, our customer service staff will definitely reply you within 24 hours. If you do not get a reply, then you can put service@eropair.com into the whitelist .If it is a fault problem, please provide a video to show the problem, and we will provide it to the technician to solve it for you.